Terms & Conditions

These Terms & Conditions (the "Terms") govern your use of this website, our online banking platform, and our mobile applications (together, the "Services"). The Services are provided by Riesant Bank plc, a company registered in Malta with Legal Entity Identifier (LEI) 213800ERZEB16772WR39, whose registered office is at 48 Merchants Street, Valletta, Malta. References to "Riesant", "the Bank", "we", "us" or "our" mean Riesant Bank plc.

Riesant Bank plc is licensed by the Malta Financial Services Authority (MFSA) as a credit institution under the Banking Act (Cap. 371) and as an investment services provider under the Investment Services Act (Cap. 370). Eligible deposits are protected up to €100,000 per depositor by the Depositor Compensation Scheme established under Maltese law.

By accessing the Services you accept these Terms. If you do not accept them, you should not use the Services. These Terms apply alongside, and are supplemented by, any separate client agreement and product-specific terms you enter into with us; where there is a conflict, the relevant client agreement or product terms prevail for that product or service.

The Services are intended for individuals who are at least 18 years of age and who are resident in one of the European Union or European Economic Area countries we serve. We do not direct the Services to, and do not knowingly accept clients in, jurisdictions where doing so would breach applicable law or our regulatory obligations.

Acceptance as a client is at our discretion and is subject to satisfactory completion of identity verification, customer due diligence, and other onboarding checks required under EU anti-money-laundering law and our internal policies. We may decline an application, or request further information, without being obliged to give reasons where the law permits.

You are responsible for ensuring that your use of the Services is lawful in the country in which you are located. Accessing the Services does not constitute an offer or solicitation by the Bank in any jurisdiction where such an offer or solicitation would be unlawful.

Where you hold an account or use a banking or investment service with us, the contractual relationship between you and the Bank is set out in your client agreement, the applicable product terms, our fees and charges schedule, and these Terms. Together these form the complete agreement governing that relationship.

Before providing investment services we will, where required, assess the appropriateness or suitability of a product or service for you in accordance with MiFID II. You agree to provide accurate and complete information for this purpose and to inform us promptly of any material change to your circumstances.

We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Maltese data protection law. Details of how we collect, use, and protect your personal data are set out in our Privacy Policy, which forms part of your agreement with us.

We grant you a personal, non-transferable, revocable right to use the online banking platform and our mobile applications for your own lawful purposes in connection with your relationship with the Bank. You must use the Services only as intended and in accordance with any operating instructions and security guidance we provide.

You are responsible for keeping your access credentials, security devices, and authentication methods confidential and secure, and for all activity carried out under your credentials. You must notify us without undue delay if you suspect that your credentials have been lost, stolen, or used without authorisation, or that there has been any unauthorised access to your account.

You must not attempt to gain unauthorised access to the Services, interfere with their proper operation, introduce malicious code, or use the Services in any way that could damage, disable, or impair them or any underlying systems. We may suspend or restrict access to the Services where we reasonably believe this is necessary for security reasons, to comply with the law, or to protect you or the Bank.

Access to the Services may occasionally be unavailable during planned maintenance or for reasons beyond our reasonable control. We will seek to minimise disruption but do not guarantee that the Services will be available without interruption or free from error.

Fees, charges, and applicable interest rates for our accounts, services, and products are set out in our published rates and charges schedule, available on the rates page of this website and on request. Charges may also be set out in your client agreement or the relevant product terms.

We will give you advance notice of any change to fees or charges in the manner and within the timeframes required by applicable law and your agreement with us. Where third parties levy their own fees in connection with a transaction or service, those charges are your responsibility unless we have agreed otherwise in writing.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for fraud, for death or personal injury caused by negligence, or any statutory rights you have as a consumer or as a payment service user under applicable law.

Subject to the paragraph above, we are not liable for loss or damage that was not reasonably foreseeable, that you could have avoided by taking reasonable care, or that arises from circumstances beyond our reasonable control, including failures of telecommunications networks, internet service providers, or third-party systems we do not operate.

We are not responsible for the content, security, or availability of any third-party website or service that may be linked from the Services. Any such link is provided for convenience only and does not imply our endorsement.

You agree to indemnify the Bank against reasonable losses, costs, and liabilities we incur as a direct result of your breach of these Terms or your fraudulent or grossly negligent use of the Services, except to the extent caused by our own breach, negligence, or default.

All content on this website and within our applications, including text, graphics, logos, the "Riesant" name, designs, layout, and software, is owned by or licensed to Riesant Bank plc and is protected by intellectual property laws. The BIC RIESMTM1 and other identifiers associated with the Bank may not be used without authorisation.

You may view, download, and print material from the Services for your own personal, non-commercial use in connection with your relationship with the Bank. You may not otherwise copy, reproduce, distribute, modify, or create derivative works from any part of the Services without our prior written consent, except as permitted by law.

We may amend these Terms from time to time, for example to reflect changes in the law, regulatory requirements, market practice, or the way we provide the Services. Where a change relates to a continuing banking relationship, we will give you notice in accordance with your agreement and applicable law before the change takes effect.

For general use of the website, the version of the Terms in force is the one published here, identified by the date shown above. Your continued use of the Services after an amendment takes effect constitutes acceptance of the amended Terms.

If you are dissatisfied with any aspect of our Services, please contact us so that we may seek to resolve the matter. We handle complaints in accordance with our complaints procedure and applicable MFSA conduct rules, and will acknowledge and investigate your complaint and provide a written response within the timeframes required. If you remain dissatisfied, you may be entitled to refer the matter to the Office of the Arbiter for Financial Services in Malta.

These Terms and your relationship with the Bank are governed by the laws of Malta. The courts of Malta have jurisdiction to settle any dispute arising out of or in connection with these Terms, without prejudice to any mandatory rights you may have to bring proceedings in the courts of your country of residence.

You can contact us by writing to Riesant Bank plc, 48 Merchants Street, Valletta, Malta, by visiting our client centre in Sliema, or through the secure messaging facility within the online platform. Contact details are also available on the contact page of this website.