Security

Lost, stolen, or something you don't recognise

Act fast and you're protected. Freeze your card in seconds, report it, and we'll take it from there — any hour of the day.

24/7 lost & stolen line

+356 2200 1971

One number for everything, answered around the clock. From abroad, dial the same number with the international prefix.

Lost or stolen

Three quick steps

Freeze it instantly

Sign in and go to Cards → Freeze. The card is blocked immediately — no payments, ATM, or online use. Unfreeze any time if you find it.

Report it & order a replacement

From the card's Manage panel, choose “Report lost / stolen”. We cancel the card and you can order a replacement with a fresh number on the spot.

Call us, day or night

Prefer to speak to someone? Our line is open 24/7 on +356 2200 1971. We'll block the card and guide you through the next steps.

Suspected fraud

If you spot a transaction you don't recognise

Freeze the card

If a card is involved, freeze it first to stop anything further while we look into it.

Tell us what you saw

Open a conversation in Support, or call the 24/7 line. Flag any transaction you don't recognise.

We investigate

Our team reviews the activity and keeps you updated. Unauthorised transactions are handled in line with EU payment-services rules.

Staying safe

How we protect you — and how to protect yourself

We will never ask for your full password, PIN, card number, or one-time codes — by phone, email, or message.
Check the address bar reads riesant.com before you sign in, and ignore links in unexpected messages.
Turn on two-factor authentication in Settings → Security for an extra layer at sign-in.
Review your transactions regularly — you'll find them under each account in your portal.

Report concerns to support@riesant.com or call +356 2200 1971. Eligible unauthorised payments are treated under the EU Payment Services Directive and Maltese law.

Act now